Fundraising FAQs & Tips

Do you have to order by the case?
No, but you must meet the $250 net minimum.

How do I pick up my fundraising order?
Fundraising orders may be picked up at our headquarters in Bolton or at select Munson’s locations throughout Connecticut. If your order is over $2,500 net, we will deliver to you for free (within Connecticut only). Please call 1-888-686-7667 or contact a customer service representative for details.

When is payment due?
At time of pick up or delivery

Do you take returns?
Since we are selling a perishable food item, we cannot accept returns.

How long does it take to receive my order?
Most orders are processed within 10 business days ( Does not include day order was received)

Can I add to an existing order?
Yes, but it will be received as a separate order. Once an order has been placed it may not be altered and may affect delivery time.

Can I make changes at time of pick-up?
Once your order is processed and ready for pick-up we are unable to make any changes.

What do i need to send Munsons for tax exempt organizations?
6.35% Connecticut Sales Tax must be added to all orders, unless you can provide us with all three of the following State Mandated, tax exemption requirements:

• A completed Connecticut State Exemption Form.
• A copy of your Connecticut State Tax Exemption Certificate or letter.
• Payment with a group or organization check only

Is the chairperson still responsible for making the final payment to Munsons if we are offering third-party online payment options (Virtual Fundraiser)?
Yes. Even if you offer a third-party online payment option (Virtual Fundraiser), the chairperson remains fully responsible for the fundraiser’s total balance due to Munson's Chocolates.This means:

• You must collect payment from each customer who placed an order with your organization.

• Your organization must submit the full payment amount, regardless of whether customers paid through the virtual platform. Any unpaid orders or shortages are still the responsibility of the chairperson/organization.The virtual option helps facilitate payments, but it does not transfer financial responsibility away from the chairperson.

Fundraising Tips

• Plan early.
• Find out if there are any other fundraisers going on in your organization on or around the same time you are trying to run your fundraiser so as not to dilute your efforts.
• Make sure you consider any school vacations and holiday timing for distributing your candy.
• Make sure you give yourself plenty of time to get your order forms back from your customers.
• We suggest that you get the money when orders are placed.
• Distribute brochures to parents so they may bring them to work and to friends and family members.
• When you receive your order, please follow check-in orders carefully to avoid errors in counts and confusion.

“Please know how very grateful I am to you for making the ordering process so prompt, easy and smooth. It’s more helpful than you can imagine and we truly appreciate doing business with you.”